Returns Policy

Returns Policy

RIGHT OF WITHDRAWAL.- In accordance with section 45 of the Retail Trade Act 7/1996, of 15th of January, modified by Act 47/2002, of 19th December, the right of withdrawal, protected by article 44 of the same Act, is repealed. The cause of that repeal is that all orders placed on our website are custom-made, and have been directly and specifically customised by the consumer.

for more info on this Act:

What is the RIGHT OF WITHDRAWAL? It is the consumer’s ability to render the agreement null and void, by notifying the other party in writing within the period established for the exercise of that right, without having to justify his/her decision and without penalty. In a word, the consumer’s ability to return a product without justification or penalty.

We advise therefore to choose one’s size carefully (take your measures as accurately as possible); to be informed when choosing colours (pdf chart, check colour standards, etc.) because the monitor is not to be trusted when reproducing colours; to read all the information available on the website regarding our fabrics in order to be able to choose the ones matching your needs/tastes, and to review all the garments in your order before purchasing to avoid customization errors.

FAULTY PRODUCTS.- In case of a faulty product, a worse quality than offered regarding fabrics or trimmings, or mistakes in costumization, the CUSTOMER must inform about this within 7 days of receiving the order to the following e-mail address: We will then verify those facts and arrange for a return. Once the facts have been verified, NOWELD will then proceed to the exchange of the faulty items and will incur all the costs arising from this.